Can it pace orders so the kitchen isn't overwhelmed on a busy night?

Yes. Orders can be throttled during peak periods so the kitchen isn't sent more than it can realistically cook at once.

Does it support our Chinese and English takeaway service?

Yes. TouchPoint runs a bilingual Chinese and English takeaway system, with menus, kitchen tickets and staff screens shown in both languages so every member of staff can work the till comfortably.

Can customers collect without queuing at the till?

Yes, with an order-ready screen so customers know when to come to the counter instead of queuing to ask.

EPOS for takeaways and QSR

EPOS software and hardware for takeaways and quick-service restaurants: online ordering, a kitchen that keeps pace, and collection that doesn't back up the counter.

We fit takeaways and quick-service restaurants with a till built for speed and volume: every order channel (counter, phone and online) lands in one place, the kitchen gets a clear, paced queue, and collection runs without backing up the counter.

A typical setup

A counter terminal for phone and walk-in orders, an online ordering system for delivery and collection, a kitchen screen to keep the pass moving, and a collection-ready screen so customers aren’t queuing just to ask if their order is done. Self-service kiosks suit sites with consistently high footfall.

Takeaways running a bilingual Chinese and English service are a strength here: ICRTouch’s TouchPoint till runs menus, kitchen tickets and staff screens in both languages. Every member of staff, whichever language they’re most comfortable in, can work the till without a workaround.

Integrations that matter here

Delivery platforms, online ordering and card payments are the integrations takeaways and QSR sites ask about most. See the full range on our integrations and AI page.

A shift in service

A Friday evening rush starts, and phone, counter and app orders all land on the same kitchen screen, paced so the kitchen isn’t buried in one go. Tickets print in the language each cook works fastest in, and as food is ready, the collection screen calls each customer to the counter in turn. No shouting over the counter, no backed-up queue.

Phone, counter and online orders need to land in one place, not three.
A busy Friday night can overwhelm the kitchen if orders aren't paced.
A queue at the counter for collection slows everyone down, including new orders.
Staff need a system that copes with a fast, messy service, not one that's precious about it.