Remote Essentials
£9.99 a month
- Help by ticket or email, plus a remote session
- Next-business-day response
- Software and settings faults, on any system we support
EPOS support for any system, with no fix, no fee.
Whatever till you run, we connect to it remotely or come to site. If we can't fix it remotely, you don't pay for the session. Parts are always charged.
- Any EPOS system
- No fix, no fee
- Packages from £9.99 a month
- Cloud systems supported
Systems we support
Tills, cloud systems and card terminals from the makers you'll know, and plenty you won't.
- Epos Now
- ICRTouch
- SAM4S
- Zonal
- Square
- SumUp
- PayPal Zettle
- Lightspeed
- Toast
- Vectron
- Oracle MICROS Simphony
- NCR Voyix (Aloha)
- CES Software
- Casio EPOS
- Datasym
- Tevalis
- Cybertill
- TouchBistro
- Clover
- Shopify POS
- Uniwell
- SamTouch
- Quorion
- Sharp
- Dojo
RED EPOS is an independent support provider and is not affiliated with or endorsed by the vendors named.
What we need to help you
Engineer or dealer codes
The access codes for your system's settings. Not sure you have them? Ask us.
A licensed system
A current licence for the software you run.
An internet connection
No internet at the till? We can post you a WiFi dongle.
How no fix, no fee works
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01
Call or book
Tell us what you run and what's gone wrong.
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02
We connect
Remotely, while you watch. If it needs hands on the kit, we'll book a visit, which is charged separately.
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03
Fixed, or you don't pay
If we can't fix it remotely, there's no charge for the session.
Parts are always charged, and we quote them before we fit anything. Read the no fix, no fee terms.
Support packages
All our prices are the full price. We're not VAT-registered, so there's no VAT to add.
Remote Plus
Recommended£24.99 a month
- Everything in Essentials, plus phone support
- Same-business-day response
- Small menu and price changes included (fair use)
Complete Care
£49.99 a month
- Everything in Plus, with a four-business-hour response
- On-site visits at a reduced rate
- Loan or swap-out hardware where available
No package? Pay as you go (no fix, no fee on remote jobs only):
remote job [TBC]
on-site visit [TBC]
Parts always charged.Websites and hosting
A site that shows your menu, your hours and how to find you, built and hosted by the people who already look after your till.
All our prices are the full price. We're not VAT-registered, so there's no VAT to add.
Build from [TBC]
Hosting from [TBC] a month
What we do
Software
ICRTouch, CES Software and SamTouch, set up around your menu.
Explore softwareHardware
Oxhoo, Aures and SAM4S terminals, kiosks, printers and scanners.
Explore hardwareServices
Installation, training, menu programming and remote support.
Explore servicesIntegrations + AI
Custom connections between your till and everything else, built fast with AI coding agents.
Explore integrationsBuilt for your sector
Pubs and bars
EPOS software and hardware built for fast rounds, floating staff and last orders, with the stock and reporting a busy bar needs.
Restaurants
EPOS software and hardware for table service: table plans, handheld ordering, split bills and a kitchen that keeps up.
Cafés and coffee shops
EPOS software and hardware for a fast counter: quick order entry, loyalty that keeps regulars coming back, and stock that doesn't run out.
Takeaways and QSR
EPOS software and hardware for takeaways, chip shops and quick-service restaurants: online ordering, a kitchen that keeps pace, and collection that doesn't back up the counter.
Convenience and farm shops
EPOS software and hardware for convenience stores and farm shops: fast scanning, stock control, age-restricted sales and support for weighed and loose produce.
Hotels
EPOS software and hardware for hotels: bar and restaurant charges posted to the room, multi-area table plans and PMS integration across the guest journey.
Venues and attractions
EPOS software and hardware for venues and attractions: ticketing, cashless top-up, and fast service at entry, retail, hospitality and event points.
Fish and chip shops
EPOS software and hardware for fish and chip shops: a quick counter for the Friday queue, a screen for the fryer range, and phone and online pre-orders with collection times.
Custom EPOS integrations, built fast with AI coding agents
This is what sets us apart from a call-centre reseller. We build the connections your till needs: to your card processor, your booking or PMS system, your delivery platforms, your accounts package and your webshop. Using AI coding agents, we build and test bespoke integration work at a pace a small UK integrator couldn't manage a few years ago. A human still specifies the job, reviews every line and tests it against your real till before it goes live.
ICRTouch developer API
Sales, products and stock out of TouchPoint in a shape another system can read.
Payments and PMS
Pin pads that post back to the sale; bar rounds charged to the right room folio.
Delivery and accounting
Third-party orders in as normal orders; nightly takings out to Xero.
How we work
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1
Visit and demonstrate
We come to you, see how you run service, and show the kit on your own menu.
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2
Install and train
We fit the equipment, set your menu up before you open, and train your team on site.
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3
Support and integrate
Ongoing remote support, plus the custom integration work as your setup grows.
From the integrations hub
All articlesGet support or book a demonstration
Something wrong with your till, or thinking about a new one? Either way, it comes straight to us. No obligation — we aim to reply within one working day.
Please don't send passwords by WhatsApp, text or email. We'll ask for them by phone, or you can type them in yourself during the remote session.