Remote support

Something wrong with your till right now? We can connect to it over the internet and fix it while you watch.

Call us for a support code

Call us on 07885 671481 and we'll give you a support code.

Lines open Monday to Friday, 10am to 6pm

On an Android till or tablet? Call us too, we'll talk you through it.

[Android link TBC · Remote Access project]

You see when we're connected

The session shows on your screen for as long as it runs.
You can close it at any time

One click ends the session, whatever we're in the middle of.
We only connect with your permission

Someone at the till lets us in for each session. If your business has agreed that we can connect to a device without anyone there, for example for updates, we only do that for support you've asked for or work you've agreed.

Exact wording is supplied by the Remote Access project with the tool and placed as supplied. [copy TBC · Remote Access]

01

Call us

Tell us what's wrong. We give you a support code.
02

Let us in

You enter the code and we connect while you stay on the line.
03

Watch us fix it

You see everything we do, and you close the session when we're done.

Call and tell us what's wrong. We'll give you a support code and connect while you stay on the line.

Please don't send passwords by WhatsApp, text or email. We'll ask for them by phone, or you can type them in yourself during the remote session.