Remote Essentials
£9.99 a month +VAT
- Help by ticket or email, plus a remote session
- Next-business-day response
- Software and settings faults, on any system we support
EPOS support for any system
It doesn't matter who sold you the till. If it's on our list, or close to something that is, we can help, and if we can't fix it you don't pay.
The offer
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Any system
Tills, cloud systems, card terminals and printers, whoever made them.
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Remote first
Most faults are fixed over the internet while you watch.
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On site when needed
When it needs hands on the kit, we come to you.
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No fix, no fee
If we can't fix it, there's no charge for the call-out or the session.
What we need to help you
Engineer or dealer codes
The access codes for your system's settings. Not sure you have them? Ask us.
A licensed system
A current licence for the software you run.
An internet connection
No internet at the till? We can post you a WiFi dongle.
How it works
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01
Call us
Tell us what you run and what's gone wrong.
-
02
Remote session
We give you a support code and connect while you watch.
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03
Fixed, or no fee
If we can't fix it, you don't pay for the call-out or the session.
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04
On site if needed
If it needs hands on the kit, we book a visit.
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05
Parts quoted first
Anything that needs a part is quoted before we fit it.
No fix, no fee in plain words
If we can't fix it, you don't pay for the call-out or the session. Parts are always charged.
| Question | Answer |
|---|---|
| What counts as fixed | The fault you called about is gone and the till is trading again. [definition TBC by Dave's terms] |
| Always charged | Parts, quoted before we fit them. |
| When a fee still applies | [carve-outs TBC by Dave, e.g. no codes or licence, job stopped by the customer, repair declined] |
| Covers | Remote sessions and on-site call-outs. |
Systems we support, A–Z
We can only work on what your account and your codes let us reach. With cloud systems that sometimes means the maker keeps parts of it to themselves. That's what no fix, no fee is for: if we can't get in, you don't pay.
Filter by type
69 systems listed.
A
- Access EPoS
- Advantech
- APG
- Aptos
- Aures
B
- Bixolon
- Box Technologies
C
- Casio cash registers legacy
- Casio EPOS
- Castles
- Cegid
- CES Software
- Citizen
- Clover
- Cybertill
D
- Datalogic
- Datasym
- Dojo
E
- Elo
- Epos Now
- Epson
- Erply
F
- Flipdish
G
- Goodtill
H
- Honeywell
I
- ICRTouch
- Ingenico
K
- Kappture
- Kobas
L
- Lightspeed
- Lolly
- LS Retail
M
- Manhattan Active POS
N
- NCR Voyix (Aloha)
- Nobly POS
O
- Openbravo
- Oracle MICROS Simphony
- Oxhoo
P
- Partner Tech
- PAX
- PayPal Zettle
- Posiflex
- PrehKeyTec
- Preoday / QikServe
Q
- Quorion
R
- Revel Systems
S
T
- Tabology
- Tevalis
- Tissl
- Toast
- Toshiba Commerce
- TouchBistro
- Tysso
U
- Uniwell
V
- Vectron
- Verifone
- Vita Mojo
X
- Xprinter
Z
- Zebra
- Zonal
legacy
no longer made or supported by its maker; we'll still look at it
Linked names are the brands we sell and fit.
RED EPOS is an independent support provider and is not affiliated with or endorsed by the vendors named.
Support packages
Remote Plus
Recommended£24.99 a month +VAT
- Everything in Essentials, plus phone support
- Same-business-day response
- Small menu and price changes included (fair use)
Complete Care
£49.99 a month +VAT
- Everything in Plus, with a four-business-hour response
- On-site visits at a reduced rate
- Loan or swap-out hardware where available
No package? One-off, no fix, no fee:
remote job [TBC] +VAT
on-site visit [TBC] +VAT
Parts always charged.Questions we get asked
Yes, as far as your account lets us in. Cloud systems keep some settings behind the maker's own login, so we work with the access you have. If that isn't enough to fix it, you don't pay.
Then there's no charge for the call-out or the session. If a part would fix it, we tell you what it is and what it costs before anything is fitted.
Call us anyway. Tell us what you run and we'll tell you where the codes usually live and who holds them. [answer TBC by Dave]
We won't open hardware that's still under a maker's warranty without telling you first, so the choice is always yours.
Get support
Tell us what you run and what has gone wrong. If we can't fix it, you don't pay for the call-out or the session. Parts are always charged.