EPOS support packages
A monthly package for any system we support. Prices are per till, per month. All our prices are the full price. We're not VAT-registered, so there's no VAT to add.
Compare packages
| Package | Price | Response | Hours | How you reach us | On site | What's included | Choose |
|---|---|---|---|---|---|---|---|
| Remote Essentials | £9.99 a month | Next business day | Business hours [hours TBC] | Ticket or email, then a remote session | Not included; one-off visit rate applies [TBC by Dave] |
| Choose Remote Essentials |
| Remote Plus Recommended | £24.99 a month | Same business day | Business hours [hours TBC] | Phone, ticket or email, and remote sessions | Not included; one-off visit rate applies [TBC by Dave] |
| Choose Remote Plus |
| Complete Care | £49.99 a month | Priority, within four business hours | Extended hours [hours TBC] | Phone, ticket or email, and remote sessions | Visits at a reduced rate, plus an annual on-site check |
| Choose Complete Care |
RED EPOS is a small, owner-run business, so response times are targets, not guarantees.
No package? One-off remote support, no fix, no fee
| Job | Price |
|---|---|
| Remote job | [TBC] |
| On-site visit | [TBC] [travel area TBC] |
| Parts | Always charged, and quoted before we fit them. |
If we can't fix it remotely, you don't pay for the session. How no fix, no fee works.
Every package includes
- Support for any system on our list, as long as we have the codes, a licensed system and an internet connection.
- No fix, no fee on remote support sessions.
- We connect to your till remotely when you ask us to.
Minimum term and cancellation: [TBC by Dave]
Questions we get asked
If you want to pick up the phone when something goes wrong, Remote Plus. Remote Essentials is ticket and email only, which suits a quiet site with a spare till.
Per till. One package covers one till, with its printer and cash drawer. Each extra till needs its own package.
Price changes, a new dish, a moved button: yes. A whole new menu layout is a programming job we quote separately. [fair-use limit TBC by Dave]
[answer TBC by Dave with the minimum term]
Get support
Not sure which package fits? Tell us what you run and how you use it, and we'll say.
Please don't send passwords by WhatsApp, text or email. We'll ask for them by phone, or you can type them in yourself during the remote session.