EPOS support packages
A monthly package for any system we support. Prices are per site, per month, and exclude VAT.
Compare packages
| Package | Price | Response | Hours | How you reach us | On site | What's included | Choose |
|---|---|---|---|---|---|---|---|
| Remote Essentials | £9.99 a month +VAT | Next business day | Business hours [hours TBC] | Ticket or email, then a remote session | Not included; one-off visit rate applies [TBC by Dave] |
| Choose Remote Essentials |
| Remote Plus Recommended | £24.99 a month +VAT | Same business day | Business hours [hours TBC] | Phone, ticket or email, and remote sessions | Not included; one-off visit rate applies [TBC by Dave] |
| Choose Remote Plus |
| Complete Care | £49.99 a month +VAT | Priority, within four business hours | Extended hours [hours TBC] | Phone, ticket or email, and remote sessions | Visits at a reduced rate, plus an annual on-site check |
| Choose Complete Care |
No package? One-off, no fix, no fee
| Job | Price |
|---|---|
| Remote job | [TBC] +VAT |
| On-site visit | [TBC] +VAT [travel area TBC] |
| Parts | Always charged, and quoted before we fit them. |
If we can't fix it, you don't pay for the call-out or the session. How no fix, no fee works.
Every package includes
- Support for any system on our list, as long as we have the codes, a licensed system and an internet connection.
- No fix, no fee on call-outs.
- Our remote support agent installed on your till, so a session starts when you ask for one.
Minimum term and cancellation: [TBC by Dave]
Questions we get asked
If you want to pick up the phone when something goes wrong, Remote Plus. Remote Essentials is ticket and email only, which suits a quiet site with a spare till.
Per site. [multi-till and multi-site terms TBC by Dave]
Price changes, a new dish, a moved button: yes. A whole new menu layout is a programming job we quote separately. [fair-use limit TBC by Dave]
[answer TBC by Dave with the minimum term]
Get support
Not sure which package fits? Tell us what you run and how you use it, and we'll say.