EPOS for hotels

We fit hotels with a till built for a multi-outlet operation: bar, restaurant and room service running from one system, with charges posting accurately to the guest’s room when it’s connected to your PMS. The aim is one system a guest never sees the joins in, whichever outlet they order from.

What this trade needs from its till

A hotel till has to work across more than one outlet without turning into three separate systems. Bar and restaurant charges need to post to the right room every time, not get scribbled on a note and carried to reception. Staff taking orders at the bar, the table or from a room all need the same speed a guest would expect anywhere else, and a PMS running separately from the till means double entry and a room bill that doesn’t add up at checkout. A hotel with function rooms or a restaurant that takes outside bookings also needs its reservations and its till working from the same diary, not a whiteboard behind the front desk.

A typical setup

A main till per outlet (bar, restaurant, room service) with handheld devices for table and room orders, and a reservation system for the restaurant diary. PMS integration is the piece that ties it all together, so bar and restaurant charges post straight to the room rather than through a phone call to reception. Smaller hotels and inns with rooms sometimes run a single till covering bar and restaurant together, while a larger property splits each outlet out with its own terminal and its own reporting, all rolling up to one login.

Kit we recommend

TouchPoint runs each outlet, TouchOffice Web reports across all of them from one login, PocketTouch and ByTable take orders at the table or from a room, and TouchReservation covers the restaurant diary and takes bookings around the clock, even outside reception hours. Where a hotel’s setup suits it better, we also fit CES Touch, which has its own module for posting bar and restaurant charges to a room and can be switched on alongside the stock and booking modules a hotel bar or restaurant typically needs.

Our usual hardware is the Oxhoo EVOQ 16:9 for a main bar or restaurant till, the Aures AIM Series for order-taking away from a fixed point, and an Aures YUNO II where you want one terminal capable of running either till range, which is useful on a site where different outlets have bought their kit at different times.

Integrations that matter here

PMS integration matters more here than almost anywhere else we work. We’ve connected ICRTouch and CES Software tills to Guestline Rezlynx, roomMaster and Caterbook, among others, so bar and restaurant sales post straight to the right guest folio instead of a paper chit finding its way to reception at the end of a shift. Read what an EPOS integration actually means if you’re weighing up how much work that takes to set up, or ask us to check your particular PMS before you commit to anything.

Support after we fit it

Installation and training happen before you open the till to guests, and if your PMS isn’t one we’ve connected before, our custom integrations service can usually still make the link rather than leaving you to run two systems side by side. We’re based in Runcorn and support hotels across the North West, and ongoing help runs through one of our support packages for whatever comes up once the till’s part of daily service.

A shift in service

A guest orders a round at the bar and asks for it on the room; the charge posts straight to their PMS folio without a manual note being passed anywhere. Later, the restaurant seats a table booked through the reservation system, and room service takes an order from a handheld. All of it reports back to the same till at the end of the day, so the night manager isn’t reconciling three separate tills against one folio report before they can go home.