Support plans
Ongoing cover for your till, from remote support only through to remote support, site visits and proactive checks.
Not every business needs the same level of cover. Our support plans range from remote support only, for businesses that rarely have an issue, through to remote support with site visits and proactive checks included, for businesses that can’t afford any downtime at all.
| Plan | Remote support | Site visits | Proactive checks |
|---|---|---|---|
| Essential | Included | Not included | Not included |
| Standard | Priority response | Included when needed | Not included |
| Complete | Priority response | Included when needed | Included |
Every plan is billed the same simple way and covers the same till you already trust — the difference is how fast we’re there and how much we catch before it affects you. Enquire and we’ll recommend the right level for how you run service.
What you get
- A support plan sized to how much cover your business needs, from remote-only through to remote support plus site visits.
- Priority response over ad-hoc, pay-as-you-go support.
- Proactive checks on the higher tiers, so issues get caught before they become a problem mid-service.
- One point of contact who already knows your setup.
How it works
- Tell us how your till gets used and how much downtime you can absorb.
- We recommend the plan that matches that, not the biggest one we sell.
- Cover starts, and you contact us the same way whether it's a quick question or a fault.
Suits
Related services
Questions we get asked
They differ in how support is delivered and how quickly — remote-only cover through to remote support with site visits and proactive checks included. Enquire and we'll talk through what suits your business.
Yes, get in touch and we'll move you to a different level of cover as your business changes.
Both are available. A plan gives you priority response and, on higher tiers, checks that catch issues early — talk to us about which fits how you run service.
Enquire for prices
Tell us your trade and roughly how many tills, and we will price the software, the hardware and the fitting together. No obligation — we reply within one working day.