Terms and conditions

These are interim terms. Our full terms of business are being finalised and will replace this page.

About us

We are David Lyons, trading as RED EPOS. RED EPOS is a trading name of David Lyons, a sole trader. Our address is 8 Barington Drive, Runcorn, Cheshire, WA7 6HH.

RED EPOS is a small, owner-run business.

About these terms

These terms apply when you enquire about, and go on to buy, EPOS software, hardware, installation, training or support from us. They don’t cover anything you buy directly from a maker or its distributor (for example ICRTouch, CES Software, Oxhoo, Aures, or YCR Distribution for SAM4S and SamTouch). That company’s own terms apply.

Enquiries and quotes

Our website shows prices for our support packages and some other services. Hardware, software, installation and integration work are priced by quote, tailored to your business, your site and the kit involved. A price on our website tells you what we charge, but it isn’t a contract on its own: a support package starts when we confirm your order in writing, and a quote becomes a binding order only once you accept it in writing. A quote is valid for the period stated in it. If we find an obvious mistake in a price or quote after you’ve accepted it, we’ll tell you, and you can go ahead at the correct price or cancel at no cost.

All our prices are the full price. We’re not VAT-registered, so there’s no VAT to add.

Installation and training

We agree an install date, come to site, fit the equipment, set your menu up before you open, and train your team on the day. Any changes to scope agreed after the quote may affect the price and the timescale.

Hardware and warranty

Where a manufacturer’s warranty applies to hardware bought through RED EPOS, its terms and length depend on our agreement with that manufacturer, so ask us before you buy if this matters to you. Report hardware faults to us. We’ll assess them and, where the warranty covers the fault, arrange a repair or replacement. Warranties don’t cover damage from misuse, liquid getting in, or changes made by anyone other than us or the manufacturer. This doesn’t affect your legal rights.

Support and service plans

Remote support and support plans are agreed separately and described in your quote or package agreement. Response times for support packages are set out in your package agreement. They’re targets, not guarantees.

If we’re ill or can’t make an appointment

RED EPOS is run by one person. If David Lyons is ill or injured, has medical treatment or an appointment, a bereavement or a family emergency, or can’t travel because of a vehicle breakdown, an accident, severe weather or travel disruption, we may need to delay or rearrange support, call-backs, remote sessions, visits, installations or other work. We’ll tell you as soon as we reasonably can, and rearrange it as soon as we can.

Appointment and arrival times are our best estimate, not a guarantee. We may also need to rearrange an appointment if an earlier job runs over, or another customer can’t trade and needs us urgently. We’ll let you know as early as we can.

We’re not liable for a delay, or for rearranging an appointment, for any of these reasons. If you’ve paid in advance for a visit or other work that we can’t rearrange within a reasonable time, we’ll refund what you paid for it.

If you cancel a booked visit with less than 24 hours’ notice, or we arrive and can’t get in or there’s nobody there to let us in, we may charge for the wasted visit at our on-site rate.

No Fix, No Fee

No Fix, No Fee applies to remote support sessions only. If we can’t fix the problem remotely, you don’t pay for the session. You’ll need to give us administrator access to the system we’re working on. It doesn’t apply to on-site visits, hardware or parts.

Cancellation and returns

You can cancel a quote at any time before you accept it, at no cost. Once work has started, or hardware has been ordered specifically for you, cancellation terms are those agreed in your contract.

Liability

We carry out installation and support work with reasonable care and skill. We’re not liable for losses caused by matters outside our control, including internet or power outages, third-party software faults, or misuse of the equipment.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit or exclude.

Governing law and courts

These terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

Contact

Questions about these terms: support@redepos.co.uk, 07885 671481, or by post to the address above.