Terms and conditions

Last updated: 2026-09-23 (draft).

About these terms

These terms apply when you enquire about, and go on to buy, EPOS software, hardware, installation, training or support from RED EPOS, trading as RED EPOS, [TBC by Dave]. They don’t cover anything bought directly from ICRTouch, CES Software, Oxhoo or Aures — those sit under the vendor’s own terms.

Enquiries and quotes

Nothing on this site is an offer to sell at a stated price. Every enquiry gets a quote tailored to your business, your site and the kit involved. A quote is valid for the period stated in it and becomes a binding order only once you accept it in writing.

Installation and training

We agree an install date, come to site, fit the equipment, set your menu up before you open, and train your team on the day. Any changes to scope agreed after the quote may affect the price and the timescale.

Hardware and warranty

Hardware we supply is backed by the manufacturer’s warranty and, where agreed, our own after-sales support. Faults reported during the warranty period are assessed and, where covered, repaired or replaced; this doesn’t cover damage from misuse, liquid ingress or unauthorised modification.

Support and service plans

Remote support and support plans are agreed separately and described in your quote or contract. We aim to respond within one working day [TBC by Dave: confirm response-time promise].

Cancellation and returns

You can cancel a quote at any time before you accept it, at no cost. Once work has started or hardware has been ordered specifically for you, cancellation terms are those agreed in your contract.

Liability

We carry out installation and support work with reasonable care and skill. We’re not liable for losses caused by matters outside our control, including internet or power outages, third-party software faults, or misuse of the equipment.

Governing law

These terms are governed by the law of England and Wales [TBC by Dave: confirm if different for Scotland/NI customers].

Contact

Questions about these terms: support@redepos.co.uk, 07885 671481.