Remote support
When something needs fixing fast, we connect to your till over a secure connection and sort it without waiting for a site visit.
Most till problems don’t need someone standing in front of the terminal to fix them. We connect to your till over a secure connection, see exactly what you’re seeing, and sort it there and then — no waiting on hold, no waiting for a van.
If something does need a hands-on fix, we’ll say so and get a visit arranged, rather than leaving you stuck on a call.
What you get
- A secure remote connection to your till so most issues get fixed without waiting for someone to come to site.
- Support from people who know your setup, not a call-centre script.
- A site visit arranged if the issue turns out to be hardware, not software.
- Help with day-to-day questions, not just faults.
How it works
- You call, WhatsApp or email us with what's happening.
- We connect to your till over a secure connection and work through it with you.
- If it needs a hands-on fix, we arrange a site visit.
Suits
Related services
Questions we get asked
Over a secure connection that we set up with you in advance, so we can see what you see and fix most issues without you needing to talk us through it.
If it can't be fixed remotely, we'll arrange a site visit to sort the hardware directly.
No — call us for day-to-day questions too, not just when something's broken.
Enquire for prices
Tell us your trade and roughly how many tills, and we will price the software, the hardware and the fitting together. No obligation — we reply within one working day.